Privacy Policy
We respect your privacy and aim to be transparent about our data practices for Snowcreek Audio services.
Last updated: 13 January 2026
Information We Collect
- Account details you provide (name, email) when creating an account.
- Basic device and usage information collected through essential cookies.
- Support messages you send via forms (content, contact details).
How We Use Information
- Provide access to courses and maintain core functionality.
- Communicate about enrollment, updates, and support.
- Detect and prevent misuse or abuse of the service.
Cookies
We use essential cookies to keep you signed in and remember preferences such as theme and display settings. Non-essential cookies (analytics/marketing) are currently not used. You can manage your preferences any time using the “Cookies” link in the footer.
Legal Basis
We process your information under the following legal bases where applicable: to perform a contract with you (providing enrolled services), to comply with legal obligations, and for our legitimate interests such as protecting the platform and preventing fraud. Where required, we will ask for your consent.
Data Sharing
We do not sell your personal information. We may share minimal data to comply with valid legal requests, protect our rights, or when working with service providers who process data on our behalf under strict confidentiality and security commitments.
Data Retention
We keep your information only as long as necessary for the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is securely deleted or anonymized.
Security
We implement technical and organizational measures designed to protect your information. No method of transmission or storage is completely secure; please use strong, unique passwords and keep your account details confidential.
International Transfers
If data is transferred across borders, we apply appropriate safeguards such as standard contractual clauses and security controls to ensure protection consistent with applicable laws.
Your Rights
- Access, update, correct, or delete your personal information where applicable.
- Object to or restrict processing in certain circumstances.
- Withdraw consent at any time where processing is based on consent.
Your Choices
- Update or delete your account information by contacting us at [email protected].
- Adjust cookie preferences using the “Cookies” link in the footer.
Children’s Privacy
Our services are not directed to children under the age of 13 (or the age defined by local law). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate action.
Changes to This Policy
We may update this policy to reflect changes in our practices or for legal, technical, or regulatory reasons. When changes are material, we will provide reasonable notice. Your continued use of the services after an update constitutes acceptance of the changes.
Contact
If you have questions about this policy, email [email protected] or call +1 (415) 347-9286.