Frequently Asked Questions
Do I need prior experience?
No. Beginner courses assume no prior knowledge and explain essential terminology.
Which DAW do you use?
Concepts are DAW-agnostic, focusing on ear training and decisions that translate to any tool.
How long do I retain access?
Access duration is displayed on each course page within the catalog.
Do you offer certificates?
Upon completion of graded assignments, you can request a digital certificate.
What about refunds?
We review refund requests individually based on progress and context.
How fast should I study?
Courses are self-paced. We recommend 3–5 focused hours per week and short ear breaks every 45–60 minutes.
Which payment methods are supported?
We accept major cards and secure wallet providers. For bank transfers or invoices, contact support via the form below.
Do you have installment plans or discounts?
Installments are available for select programs. We also provide student and educator discounts during seasonal campaigns.
Can I download lessons for offline viewing?
Video lessons are streamed to protect licensed content. Select resources (stems, presets) are downloadable.
What kind of support is included?
Email support, community Q&A, and periodic live sessions. Priority responses for premium bundles.
Will you update courses? Do I get access?
Minor updates are included during your access window. Major revisions may be released as separate editions with upgrade pricing.
Are there live Q&A sessions?
Yes—live events are announced in your dashboard. Replays are posted within 48–72 hours.